Bookings

• By making a booking you agree to accept our terms and conditions aligned on this document.
• All bookings must be pre-booked and confirmed from us either verbally, by email, or by using our online booking facility, clarifying all the relevant information required including the price quoted.
• It is the client’s responsibility to check booking confirmations to ensure that all the information is correct. Olney Executive Travel accepts no responsibility for any incorrect booking details.
• For bookings made within 24hrs please call the office on 07949 49 49 27 and we will do our best to accommodate your booking.  
• Payments for all booking must be made in accordance with our payment policy.
• Any booking amends / cancelations should be carried directly with the office by ringing or emailing us.  
• Should a client ‘no show’ the booking, the client will be invoiced for the total amount of the fare.
• Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances outside our control.  We will communicate with you if such circumstances occur. 

 

Payment Policy

• Online payment – we accept online payments by card for bookings made via the website booking system.  
• Cash payments – we accept cash payments made to our drivers; cash payments must be made on the date of journey.
• Card payments – all of our drivers have card payment machines in their vehicle and will accept card payments. Card payments must be made on the date of journey.
• Bank transfers – we accept bank transfers too, please contact the office for the bank details, bank transfers need to be made at least 24 hours prior to journey date.
• Business accounts – for our corporate clients who want to create an account we will provide a weekly / monthly invoice depending on the agreement and a bank or BACS transfer is required. Bank details will be included on the invoice. Journey cancelation within the 24 hours of journey date will be charged the full amount of the journey cost.

 

Airport Transfers:

• For all airport collections we will require a contact number, arrival time, flight number, destination you are coming from (and terminal if applicable) in order for us to monitor the flight for any delays or flight changes etc.
• You must allow sufficient time when booking your transport to allow for the check-in times required by your airline and for any delays caused by traffic conditions.
• Olney Executive Travel shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the agreed booked time.
• We cannot be held responsible for any misinformation supplied by either the client or our sources of flight information.
• Should you be held up in baggage re-claim longer than one hour we ask that you contact us to make us aware in order for us advise your driver.
• Waiting time is free for the 30 minutes (for airport pickups only) after this time waiting time is charged at 0.30p per minute.
• Any additional parking / waiting is chargeable to the client. Parking, pick up and drop off point fees are charged as per the airports rate.

 

Luggage and Passengers

• It is important that you (the client) provide us with the correct number of passengers including children are intending to travel at the time of booking.
• It is important that you (the client) provide us with the correct amount of luggage you intent to take at the time of booking so we ensure that the correct vehicle has been sent to you.
• Olney Executive Travel will hold no responsibility for incorrect vehicle being sent as a result of misinformation provided to us by the client.
• If for any reasons your circumstances change from the time of booking please contact us in the first instance and we will do our best to accommodate your changes.  It is important that such changes are communicated to us as soon as possible to allow us enough time to ensure that the correct actions are taken.
• We will also require a mobile contact number of the person who is travelling. We will only contact the person traveling (if different from the person booking the flight) in case of any delays or any relevant information relating the travel. 
• Olney Executive Travel will not carry more passengers than its insurance or licensing allows.
• You shall be responsible for the behaviour of all passengers in the car during the whole journey. 
• All luggage, personal possessions and car seats are carried entirely at your own risk.
• The client must always request the correct vehicle size depending on your requirements.  See a table below with a breakdown of vehicles and the number of passengers and luggage as a reference guide.    

Vehicle Type	Number Passengers	Number of Luggages
Saloon / Executive	4 Adults	2x Large & 2x Small
Estate	4 Adults	3x Large & 2x Small
Premium Executive	4 Adults	2x Large
Minibus	7 Adults	5x Large & 2x Small

 Communication

• If you are booking your travel over the phone, via email or using our online service you will receive either a text message or an email confirming the booking. It is the client’s responsibility to ensure all the booking details are correct.
• Once the driver has been assigned you will receive an email or a text message confirming the driver has been assigned for your journey. 

 

Child Seats

• Please note that we do not provide child car seats.

 

Cancelation Policy

• All of our cancelations require a minimum of 24 hours in advance. All cancellations made within the notice period will not incur a penalty charge.
• All cancelations must be made by contacting the office either via phone or email and should not be made directly with the drivers.  
• A penalty of 50% of the fare will be charged for late cancellations. For corporate clients, cancellation in the 24-hour period will incur a penalty charge of the full amount of the journey cost.

Refund Policy

• If you have already paid for your journey and for any reason would like to cancel your booking, we will issue a full refund for your cancelation considering that the cancelation was made within the 24-hour notice period explained on the ‘cancelation policy’.  

 

Additional Charges

• A charge of £50.00 will be levied to cover the cleaning costs in the event that the vehicle is soiled by any passenger. Eating, drinking and smoking is never permitted in any of our vehicles.
• Any additional pickups, drop off’s or deviations, tolls, congestion charge fees, waiting time and soilage charges will be an additional cost.

Other Terms  

 

• Note, in certain circumstances beyond our control (e.g. breakdowns etc.) the company reserves the right to supply an alternative vehicle of a similar specification. 
• Prices quoted are the price you pay (subject to any additional parking, pick up and drop off point fees / waiting time / congestion charges or deviations from the original booking etc).